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  • Technology Partner

    bronze

About Talkdesk

Talkdesk is the intelligent contact center for customer service and inside sales teams. It's Simple to use, Simple to set‑up and Simple to maintain, which means your teams can be more productive. Talkdesk is 100% cloud‑based and can be deployed quickly without any phones, hardware or coding. For Talkdesk pricing information, visit www.talkdesk.com/pricing Contact us now to see a live demo. Key Features: Voice Communications: Leverage best‑in‑class voice communications, including easy‑to‑configure IVRs, business hours and other call routing functionality needed to set up a powerful contact center. Contact Identification: Talkdesk identifies every caller so reps can easily personalize conversations. With a single click, reps can view a caller's user profile before even beginning the call. Automations: Increase agent efficiency by creating custom Talkdesk recipes to automatically initiate ServiceNow events. Automations can handle call logging, data entry and more.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Talkdesk website or contact support