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About Talkdesk

Talkdesk is the intelligent contact center for customer service and inside sales teams. It's Simple to use, Simple to set‑up and Simple to maintain, which means your teams can be more productive. Talkdesk is 100% cloud‑based and can be deployed quickly without any phones, hardware or coding. For Talkdesk pricing information, visit Contact us now to see a live demo. Key Features: Voice Communications: Leverage best‑in‑class voice communications, including easy‑to‑configure IVRs, business hours and other call routing functionality needed to set up a powerful contact center. Contact Identification: Talkdesk identifies every caller so reps can easily personalize conversations. With a single click, reps can view a caller's user profile before even beginning the call. Automations: Increase agent efficiency by creating custom Talkdesk recipes to automatically initiate ServiceNow events. Automations can handle call logging, data entry and more.

Education, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Talkdesk website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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