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  • Sales Partner

    Silver
  • Services Partner

    Bronze

About UniKomm

Since 2008, UniKomm has helped leading clients enhance their service delivery capabilities and develop innovative new services. We leverage the ServiceNow platform to maximum deliver value to our clients. Our HQ is in Riyadh, KSA with consultant in KSA, Bahrain, and India. Our core capabilities include ITSM, Discovery, HR Service Management, and Customer Service Management.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 7
Certified Implementation Specialist: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 12 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the UNIKOMM website.