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About TB Consulting LLC

TBConsulting believes deeply in Partnership, Passion, and Innovation. We reflect this each day in our service and commitment to current and future clients. We continually seek to partner with clients empowering them to work towards digital transformation by helping to free up internal IT to work on strategic projects which better align the Business and IT. TBC offers managed services encompassing: • ServiceNow Suite • Cybersecurity • Business Continuity/Disaster Recovery • Business Impact Analysis • Desktop as a Service • Private Cloud • Unified Communications • Software Defined WAN Each of our service offerings has been engineered to accommodate the most rigorous of workloads, while providing exceptional professional service in times where tight SLAs must be met by utilizing the TBC 24/7/365 U.S. based IT Operations Center.

INDUSTRY
Financial, Healthcare, Manufacturing, Education, Human Resources (HR), Public Sector, Telecommunications, Life Sciences
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 4 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the TB Consulting LLC website or contact Sales@tbconsulting.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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