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About Techport Thirteen, Inc.

Techport Thirteen propels business growth by implementing and supporting the ServiceNow platform to assist in streamlining operations and transforming service management for its clients.

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Delivery, Customer Service Management, ITSM, Project Portfolio Suite
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 25
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • ServiceNow Certified Application Developer: 2

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Techport Thirteen, Inc. website or contact josh.clements@techport13.com

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