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About TESM LIMITED

TESM was launched in 2014, by a team of industry practitioners using their deep industry and technology experience to provide an honest, practical and realistic approach to the delivery of service management projects, solutions and services. In the four years since we have been in business, TESM has grown through recommendation and today we count some of the largest financial services and pharmaceutical companies as our long‑term customers. We continue to grow and we now have offices in the UK, Ireland, Germany, India and the US.

PRODUCT IMPLEMENTATION EXPERTISE:
Platform, Governance, Risk and Compliance, Service Portal, ITSM, Performance Analytics
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 59
Certified Implementation Specialist: 23
Certified Application Developer: 15

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 69 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: US ‑ United States, GB ‑ United Kingdom, IE ‑ Ireland, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: US ‑ United States, GB ‑ United Kingdom, IE ‑ Ireland, DE ‑ Germany

For more information, check out the TESM LIMITED website or contact david.osman

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