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About Tier44 Technologies, Inc.

Tier44 Technologies is a leading developer of Data Center Management (DCIM) software for large enterprises, government agencies, and managed service providers. Tier44's certified solutions provide visibility, actionable intelligence, analytics and automation to help CIOs, IT directors, and facilities managers to dynamically optimize capacity, and manage service levels and power consumption within and across data centers. Tier44 is a ServiceNow technology partner, building all of its solution on the ServiceNow platform, extending ServiceNow CMDB and ITOM Discovery and Event Management with DCIM specific functionality. Based in Santa Clara, CA, and San Antonio, TX, the company is privately held.

INDUSTRY
Financial, Healthcare, Manufacturing, Telecommunications, US Federal

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Tier44 Technologies, Inc. website or contact sales@tier44.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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