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About TMlabs Pty Ltd

With over 40 combined years of ServiceNow consulting experience and having delivered over 150 ServiceNow® implementations at various major organisations across the ANZ region, TMlabs concentrates on delivery aligned to tried, tested and industry standard Best Practices helping to promote self‑sufficiency and providing our customers with a safe and repeatable upgrade path. Our intention is to help customers realise maximum value out of their ServiceNow® implementation – focusing on quality, future proofing, extensibility and upgradeability ‑ at a rapid pace. We take our customers beyond ITSM by offering services for ServiceNow® HR Service Delivery, ServiceNow® Security Operations, ServiceNow® Governance Risk and Compliance and ServiceNow® IT Operations Management.

INDUSTRY
Financial, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 6
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Service Mapping: 3
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 5

and 4.8 out of 5 from 14 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ

For more information, check out the TMlabs Pty Ltd website or contact contact@tmlabs.com.au

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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