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About TyGR LLC

TyGR LLC is proud to be a Bronze Level ServiceNow Technology Partner and Professional Services provider. We specialize in custom application development on the ServiceNow platform for US Federal customers (DUNS #013642596, CAGE #7YQJ0). Our team of ServiceNow certified application developers and administrators, business analysts and project managers have years of experience in both federal and commercial settings. Visit us at www.tygrconsulting.com or find our TyGR apps in the ServiceNow store. TyGR headquarters is in Germantown Maryland and our remote team of highly qualified ServiceNow professionals are ready to help you make the most of your ServiceNow platform.

INDUSTRY
US Federal

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

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COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the TyGR LLC website or contact info@tygrconsulting.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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