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About UNIADEX, Ltd.

ユニアデックスでは2017年に自社のサービス提供基盤としてServiceNow導入とあわせServiceNowパートナーとなりました。 お客さまの課題の解決を念頭に、ICT環境全体最適化を当社のミッションとしており、ServiceNowを活用した先進的かつ包括的なITアウトソーシングサービスを提供いたします。 自社での活用ノウハウを元に最適化やカスタマイズを行ったServiceNowプラットフォームを、フルマネジメント型で提供可能です。 詳しくはユニアデックスのホームページをご覧ください。

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: JP ‑ Japan

For more information, check out the UNIADEX, Ltd. website or contact excellent@ml.uniadex.co.jp

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