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About Unifii Limited

Unifii (formerly known as Service Integrators) is a specialist consultancy that helps clients align their technology with their business goals and deliver the tools and processes needed to support the business internally and externally. They enable businesses to respond to market opportunities faster, by simplifying the service delivery, integrating disparate systems and automating processes. And they do this by combining best in class integration and automation tools with specialist strategy, technical expertise and client‑side experience in effective project delivery. Through their work, they have helped numerous clients develop their technology to be able to respond faster and more effectively to their needs.

PRODUCT IMPLEMENTATION EXPERTISE:
Project Portfolio Suite, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Project Portfolio Management: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 22 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, IE ‑ Ireland

For more information, check out the Unifii Limited website or contact info@serviceintegrators.co.uk

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