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About UP3 Services Limited

You want to make your customers lives better, help them get things done more easily and keep things simple. We understand these goals; we've witnessed the challenges they present from every perspective during the last 15 years. That's why we focus entirely on helping you to implement and improve any business process using ServiceNow. As a dedicated ServiceNow Managed Service Provider, we offer everything you need to deploy and manage ServiceNow applications to help you deliver great service to your customers. In our experience, you want a partner that can listen and challenge, one that can help you plan and take appropriate action, is agile and flexible and at the same time able to say no and guide you if you're doing the wrong thing. This is how we work; together as one cohesive team. Our philosophy is simple ‑ we focus on ServiceNow, you focus on your business.

PRODUCT IMPLEMENTATION EXPERTISE:
Customer Service Management, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 10
Certified Implementation Specialist: 6
Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 13 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, IE ‑ Ireland

For more information, check out the UP3 Services Limited website or contact contact

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