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About UP3 Services Limited

Our philosophy is simple ‑ we focus on ServiceNow, you focus on your business. As a dedicated ServiceNow Managed Service Partner, we offer everything you need to deploy and manage ServiceNow applications to help you deliver a great service experience to your customers. You want to improve service quality, increase productivity and reduce service costs, all at the same time. We understand these goals; we've witnessed them from every perspective during the last 15 years and we know they can be tough to achieve. That's why we focus entirely on helping you implement, automate and improve workflows using the ServiceNow platform. We are fanatical about great service. We listen, we challenge, and we help you build great ServiceNow applications. Then we manage the platform day to day, so you can focus on your customers. This is how we work; together with you as one team. We also have a sister company; AP3 specialises in building ServiceNow applications for the passenger transport sector.

PRODUCT LINE EXPERTISE
Now Platform App Engine, IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ CSM Professional: 5
  • Suite Certification ‑ ITSM Professional: 6
  • ServiceNow Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 8 Legacy Responses and 4.7 out of 5 from 14 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, IE ‑ Ireland

For more information, check out the UP3 Services Limited website or contact hello@up3.co.uk

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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