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  • Services Partner

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About UP3 Services

UP3 is dedicated to ServiceNow and the pursuit of moving beyond IT Service Management to help people fundamentally change the way they work across an Enterprise. For more than 15 years we have implemented, improved, and automated business processes and witnessed the challenges our customers face from every perspective. This experience underpins our agility, our ability to listen and our belief in working together as one team to deliver successful outcomes.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Customer Service Management.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 8
Certified Implementation Specialist: 5
Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 11 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, IR ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, IR ‑ Ireland