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About Upland Software - RightAnswers

Upland RightAnswers is the #1 provider of cloud‑based knowledge management, web & mobile self‑service & social knowledge solutions for improving customer service, IT support & enterprise‑wide collaboration. RightAnswers has been validated by ServiceNow for its performance, security & seamless interoperability with ServiceNow. The only KCS v6 Verified KM software that is a ServiceNow Certified Integration, RightAnswers Enterprise Knowledge Hub for ServiceNow offers advanced knowledge authoring capabilities with customizable workflows & automation, extensive analytics & gamification – seamlessly integrated with ServiceNow. It fulfills the knowledge needs of everyone in your organization – authors, agents & anyone who needs to find knowledge. To learn more, visit |+1.732.296.9010| |


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, IN ‑ India

For more information, check out the Upland Software ‑ RightAnswers website or contact

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