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About V-Soft Consulting, Inc.

V‑Soft Consulting is an award‑winning IT consulting firm headquartered in Louisville, KY with locations across North America including Denver, CO, Harrisburg, PA, Atlanta, GA, Madison, WI, and Chicago, IL. Serving Industry leading companies since 1997, V‑Soft is trusted to deliver innovative technology solutions for today's complex business challenges. Our vision is to be a global leader that leverages innovation and the power of people to build tomorrow's solutions. V‑Soft offers a unique blend of experience to the ServiceNow space, including affordable licensing, consulting, turn‑key solutions, mobile app development, and staffing. Few partners have the breadth of resources that V‑Soft brings to their partners and clients.

PRODUCT IMPLEMENTATION EXPERTISE:
Orchestration, ITSM, Service Portal, Platform
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 20
  • ServiceNow Certified Application Developer: 11
  • Suite Certification – HR Professional: 1
  • Suite Certification – ITSM Professional: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 16 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the V‑Soft Consulting, Inc. website or contact sales@vsoftconsulting.com

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