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About ValueFlow

ValueFlow is an advisory‑led ServiceNow implementation partner. We love to work with aspirational clients who focus on the objectives of their businesses. Everything we do is underpinned by our core value: Care for your work. We deliver against a flexible engagement model focused on value realized through our collaborative efforts. ValueFlow advisory consultants bring broad knowledge in IT management frameworks, including DevOps, Agile, IT4IT, ITIL, COBIT, MSP, and PRINCE2, and they are highly experienced in facilitating transformational change. We will work with you to facilitate the creation of a ServiceNow capability roadmap (SCR) to help you continually deliver new levels of capability and measurable business benefits. We understand that your solutions need to be sustainably fit for purpose with access to a range of skills on an ongoing basis. To meet this need, ValueFlow offers a range of enhanced customer services.

PRODUCT IMPLEMENTATION EXPERTISE:
Customer Service Management, ITSM, Express, HR Service Management, Platform, Project Portfolio Suite
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 22
Certified Implementation Specialist: 12
Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 39 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the ValueFlow website or contact info

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