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About Ventech Solutions, Inc.

Ventech Solutions leverages ServiceNow to solve complex business challenges for our customers. Our experience with the Customer Service Management, IT Business Management, IT Service Management, and IT Operations Management products deliver results: Improved customer service, robust reporting with performance analytics, and increased capacity through intelligent automation. We use proven business methodologies including Agile and SAFe to design, deliver and manage solutions across the ServiceNow platform. Our ServiceNow experts develop customized plans to include process design through implementation, maintenance and continuous improvement. We provide integrated training programs that use a blend of in‑class, video, and self‑service approaches. Customer satisfaction is at the core of Ventech Solutions' mission and our goal is to go above and beyond as your trusted partner to deliver on your business needs. Talk with us today about our solutions.

INDUSTRY
Healthcare, Life Sciences, Public Sector, US Federal
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 1 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Ventech Solutions, Inc. website or contact shane.przybylinski@ventechsolutions.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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