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About Veracity.

At Veracity, we understand the challenges facing modern enterprises. From improving customer and employee experience to transforming organizational processes and service management, we help companies embrace transformation to achieve success today and into the future. Leveraging the power of ServiceNow, we provide user‑centered, end‑to‑end service management solutions, from process unification and ITSM maturation to workflow automation. Our adapted Lean Agile approach, user experience expertise, along with our custom development capabilities, position us to help clients overcome their biggest challenges with ITSM, CSM, Customer Experience, ServicePortal, Custom Applications and Integrations. Whether you already have ServiceNow or you're looking to implement new capabilities, Veracity ensures that your business is getting the most out of the platform. We go beyond implementation; we partner with our clients to transform their business leveraging ServiceNow as a platform.

Financial, Healthcare, Manufacturing, US Federal

  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – IT Service Management: 6
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ ITSM Professional: 4
  • ServiceNow Certified Application Developer: 3


Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 9 Legacy Responses and 4.8 out of 5 from 3 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Veracity. website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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