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About Veracity Consulting, Inc

We love a good challenge; it's just how we're wired. That means empowering our people to see the big picture—to cut through the noise so we’re not just treating the symptoms but finding the cure. As a MBE/WBE/DBE/LGBT/8(a)‑certified business, Veracity delivers customized IT solutions for our clients, including both commercial and public‑sector organizations nationwide. With experience in a variety of industries, we bridge the gap between business and technology while always staying transparent and authentic—simply doing the right thing. With a dedicated ServiceNow practice and an experienced practice manager and team, we’re ready to help your organization leverage the ServiceNow ecosystem to drive your strategy, processes and tech solutions.

PRODUCT LINE EXPERTISE
Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 5
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 21 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Veracity Consulting, Inc website or contact servicenow@veracityit.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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