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About Virteva LLC

We're not just a ServiceNow consultant. We run our business on it. As a ServiceNow customer ourselves with over 800 fulfiller seats, we understand what businesses need to get up and running swiftly, and how to fully leverage the ServiceNow platform once live. By leveraging our battle‑tested templates and best practices, Virteva will help you minimize deployment risks and accelerate time to value. Once up and running, our ongoing managed services provide the guidance and support you need to ensure value throughout the life of your ServiceNow investment. Virteva's experience spans the entire ServiceNow platform including ITSM, ITOM, CSM, SecOps and more. Our state‑of‑the‑art operations center is based in Minneapolis, MN and runs on ITSM best practices and tools from ServiceNow, Microsoft, Cisco, and other leading technology providers.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Customer Service Management, Discovery, Asset Management
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 27
Certified Implementation Specialist: 20
Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 53 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Virteva LLC website or contact SalesAdmin

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