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About VividCharts

VividCharts is completely focused on offering data visualizations within ServiceNow. This is what we do all day, everyday. By applying the same level of UX/UI focus the industry has seen in the Service Portal, your company can get more people using your dashboards and visuals. The more people you have using your dashboards, the more successful your metric campaigns will be. VividCharts is an extremely flexible data visualization platform that allows you to see your data however and wherever you need it. As a data visualization platform, VividCharts makes it easier and quicker to create custom visuals as needed. The way this data visualization platform is built allows you to brand or theme your dashboards however you need to. We believe that this level of flexibility allows you to create dashboards that facilitate faster decisions.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the VividCharts website or contact info@vividcharts.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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