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About Volteo

Volteo is a recognized Elite ServiceNow sales, services, and training leader short‑listed by Gartner as a 2020 global representative vendor for ITSM implementation. We help customers to buy, implement, accelerate, and connect ServiceNow© across their enterprise. Our team of consultants, engineers and solution architects span the globe with presence in North America, Latin America, Europe, and Asia. Learn more about Volteo at www.volteo.com

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications
PRODUCT LINE EXPERTISE
IT Service Management, Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 7
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Field Service Management: 3
  • Certified Implementation Specialist – IT Service Management: 24
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 4
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 9
  • ServiceNow Certified Application Developer: 11

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 36 Legacy Responses and 4.0 out of 5 from 6 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, EMEA, APJ
Resale Countries: US ‑ United States, CR ‑ Costa Rica, MX ‑ Mexico, ES ‑ Spain, PT ‑ Portugal, AR ‑ Argentina, BR ‑ Brazil, CL ‑ Chile, CO ‑ Colombia, PE ‑ Peru, IN ‑ India

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS, APJ
Countries: ES ‑ Spain, PT ‑ Portugal, US ‑ United States, CR ‑ Costa Rica, MX ‑ Mexico, IN ‑ India, AR ‑ Argentina, BR ‑ Brazil, CL ‑ Chile, CO ‑ Colombia, PE ‑ Peru

For more information, check out the Volteo website or contact contact@volteo.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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