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About Westbury Analytics

Westbury Analytics is exclusively dedicated to Performance Analytics implementation services. We provide full lifecycle services for PA provided by expert, PA‑certified consultants with 10+ years of reporting and analytics experience. There are 3 challenges frequently encountered when building PA content: Connecting the business goals of IT to the underlying elements in PA to deliver actionable insights, Developing the technical expertise to assemble PA elements in ways that deliver actionable insights, Leveraging OOTB content as part of frameworks to accelerate the time‑to‑value of your PA investment We eliminate those challenges with our methodology so you can leverage OOTB KPIs within frameworks we have created based on best practices. While every organization has its specific requirements in dashboarding, many organizations also share common demands. By using OOTB KPIs uniquely configured in our frameworks, PA implementation projects are completed faster and with higher quality.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: US ‑ United States, NL ‑ The Netherlands

For more information, check out the Westbury Analytics website or contact pedro.soto@westburyanalytics.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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