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About whyaye!

whyaye! are a small and growing specialist organisation that run outcome lead Business and ServiceNow transformations in all aspects of the platform. To help understand who whyaye! are we’ve answered a couple of the questions that we imagine are at the forefront of your mind… Who are whyaye!? We are a team of experienced ServiceNow implementation specialists with a diverse range of skills and experience across sectors such as Energy, Financial Services, and Consumer Goods, to name a few. What do whyaye! do? We facilitate outcome led, technology‑enabled change using smart and efficient approaches, creating positive noise and spreading infectious energy. This ranges from Programme Management, ServiceNow architecture and development and Business change and adoption. (More about our services in detail can be found on our website!) How do whyaye! approach implementations? We listen to understand, get to work quickly and demonstrate clear value from day one.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 3
  • Suite Certification ‑ HR Enterprise: 4
  • Suite Certification ‑ HR Professional: 4
  • Suite Certification ‑ ITSM Professional: 4

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom

For more information, check out the whyaye! website or contact info@whyayeltd.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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