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About Windward Consulting Group Inc.

Windward solves Service‑Centric IT challenges throughout our clients organizations by providing the best minds and proven solutions. We believe in an engaged workforce to build a stronger company by operating with integrity, honesty, transparency and teamwork. We are accountable for our actions and are empowered to be innovative. We are committed to excellence and to continually deliver solutions that result in high value for our clients.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 5
  • Certified Implementation Specialist – Service Mapping: 3
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 6 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Windward Consulting Group Inc. website or contact partners@windward.com

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