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About Wrangu

Wrangu was founded in 2016 with an objective to deliver high quality ServiceNow implementations and solutions. Specialists in Governance, Risk, and Compliance, and Security Operations, Wrangu builds solutions that, while based on a structured platform compliance engine, are designed to fit individual client needs. Driven by some of the best ServiceNow brains in Europe, Wrangu is built on a desire to ensure that clients get the highest level of value out of their ServiceNow investment. Highly capable, and extremely knowledgeable, Wrangu has some of the strongest ServiceNow minds in the world on the team, as well as significant subject matter expertise (SME) in Governance, Risk and Compliance and Security technology. Wrangu understands how to translate a client's compliance and risk requirements into technology deliverables using the power of the ServiceNow platform.

INDUSTRY
Financial, Human Resources (HR), Life Sciences, Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 5
  • Certified Implementation Specialist – Risk and Compliance: 7
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 5
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 6 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: NL ‑ The Netherlands

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: NL ‑ The Netherlands

For more information, check out the Wrangu website or contact hello@wrangu.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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