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About WSP-Consulting GmbH

WSP‑Consulting GmbH is an internationally operating technology and consultancy company focusing on the implementation of enterprise service management ‑ from process consulting to the final technical solution. WSP‑Consulting offers individual solutions and development of customer‑specific applications for every company size and values close partnerships. 
The team of experts at WSP‑Consulting works professionally with the highest commitment and technical expertise: "A new challenge every day" is their guiding principle. Since foundation of the company back in 2002 the number of employees increased to over 50 experts – certified in many areas such as ITIL and project management as well as technologies like HP and ServiceNow

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Performance Analytics, HR Service Delivery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 18
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 37 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany

For more information, check out the WSP‑Consulting GmbH website or contact sales@wsp‑consulting.de

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