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About Xceltrait Inc

Xceltrait was established in 2006. Since our inception, we have focused on developing robust solutions and processes that help organizations accomplish their goals better, faster and smarter. At Xceltrait, we foster a culture that is customer ‑ centric and believe in taking innovation to the next level. We are geared towards problem solving and doing what is best for our customers. No matter how large or small the problems we face, we aim to solve them by leveraging our industry experience and pragmatic mindset. More importantly, we consider a company’s bigger picture throughout, because we are committed to its success. Give us an opportunity and we will show you how to leverage automation, revolutionize how you deliver services, and mitigate risk – all to reach the level of modernization you need to grow confidently. Discover what is possible from a people, process, and platform perspective to pave the road for modernization and get the most out of your investment.

INDUSTRY
Education, Telecommunications, Manufacturing, Healthcare, Human Resources (HR), Life Sciences

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Xceltrait Inc website or contact info@xceltrait.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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