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About XML Asia Ltd

Established in year 2000, XML Asia is delivering premier IT solutions and services to our customers. Originated from expertise in full stack architecture and domain know‑hows, we provide top‑notch professional services in Asia. We assist our clients to transform themselves from the traditional world into cloud‑based and service‑oriented business. We also specialize in enterprise system and data integration solutions for various industries. We assist our clients to transform by providing full range of IT services that fit them. Our services include feasibility study, architecture design, system integration and system implementation. Our clients are major organizations in Banking & Finance, Transportations & Logistics, Telecommunications and Governments covering China, Hong Kong and South Africa.

Financial, Public Sector, Telecommunications

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Project Portfolio Management: 1


Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 12 Legacy Responses and 4.7 out of 5 from 3 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: HK ‑ Hong Kong, MO ‑ Macau

For more information, check out the XML Asia Ltd website or contact ryan.ho@xml‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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