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About Zensar Technologies

Zensar is Strategic Partner of ServiceNow with “Premier Status” entitlement and also an “Authorized Reseller” of ServiceNow offerings and solutions. This partnership recognizes Zensar as a “Managed Services Provider” where in we provide end‑to‑end IT Service Management as Service in stand alone as well as Shared Services Model by blueprinting best practices, process standardization, deployment accelerators and integrations. Zensar's focused teams of highly trained consultants ensure that ServiceNow solutions are up and running 24x7 and driving greater business efficiency and customer experience. Product Line Expertise across all the products : Platform Implementation, Development, BAU Support, Consulting and Audit. Major Strength : ITSM, ITOM, ITBM, HRSD

INDUSTRY
Financial, Healthcare, Life Sciences, Manufacturing, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 2

and 4.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, GB ‑ United Kingdom

For more information, check out the Zensar Technologies website or contact mahesh.p@zensar.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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