Aardvark Solutions Group, LLC

Aardvark Solutions Group, LLC

About Aardvark Solutions Group, LLC

Aardvark Solutions Group is a Service-Disabled Veteran-Owned Small Business that provides breakthrough transformational services that propel businesses through cloud migration services, business process re-engineering, service management implementation, and business process automation using industry best practices and best in class service management tools. We provide consulting experts specializing in Digital Transformation, ITIL, ITSM, SIAM, project, program and portfolio management. We provide ServiceNow implementation services, help customers improve their business and service management support processes, streamline technological implementation and integration, advise on IT Service Management best practices, and customize and automate your processes within your own ServiceNow instance. Our world class consulting team has extensive experience in designing and implementing improved business processes and capabilities.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Olney, Maryland, United States

ServiceNow Partner Type

Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.