ABIT Puresoft

We bring energy, expertise and innovative thinking to challenge the status-quo and make things happen.

About ABIT Puresoft

ABIT Puresoft is fast-growing company offering software consultancy services and delivering significant automation projects for some of the world’s leading enterprises. As the sole official ServiceNow partner in Romania, we aim to partner with ambitious customers who want to define the future, not hide from it. ABIT Puresoft has delivered projects internationally in over 25+ countries and is specialized in offering quality tailored services on the ServiceNow platform. Since the company was founded, we have worked on a wide variety of implementations, integrations, enhancements, maintenance, and support projects for medium and large organizations from various industries.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    Austria, Switzerland, Liechtenstein, Romania, Germany

ServiceNow Resale Territories

  • EMEA

    Sweden, Romania

Partner Locations

  • EMEA

    Romania, Germany


Bucharest, Bucuresti, Romania

  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • IT Service Management
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
Customer Satisfaction Score

4.25 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)