Accelera Solutions

Accelera Solutions is a digital transformation and IT modernization leader providing cloud, mobility, virtualization and ServiceNow solutions.

About Accelera Solutions

Accelera Solutions is an award-winning digital transformation and IT modernization leader providing implementation, professional consulting, staff augmentation, and full IT managed services. Accelera Solutions has deployed secure cloud, virtualization, mobile and ServiceNow solutions to over 1,000 commercial clients and more than 500 federal, state, DoD and municipal government agencies. Founded in 2002, Accelera Solutions is a Federal-Small Disadvantaged Minority Owned Business headquartered in Fairfax, VA holding an active top-secret facilities clearance and maintaining an ISO 9001:2015 certification. Our ServiceNow professionals hold active security clearances while maintaining certifications in ServiceNow, Security+, ITIL, PMP, and KCS. Our US-based team of professionals are ready to assist your organization in your digital transformation strategies including but not limited to ITSM, ITBM, HRSD, SecOps, GRC, ITAM and Custom Applications. Let us help you reimagine the cloud!

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fairfax, Virginia, United States

ServiceNow Partner Type

Public Sector, Services

Industry

Government

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.