Acuity, Inc.

Acuity helps federal clients achieve mission results by automating, maturing and transforming IT and business services.

About Acuity, Inc.

Acuity provides deep operational and technical expertise to help federal clients modernize their information technology capabilities and information sharing practices to advance mission performance. Acuity achieves real, measurable, meaningful, and mission-critical results by automating, maturing and transforming IT and business service management for our federal clients. Headquartered in Reston, Virginia, Acuity Inc. is recognized for award-winning work and proudly serves several cabinet level agencies. Learn more: www.myacuity.com.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Public Sector, Services

Industry

Government

Customer Satisfaction Score

2 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.