Other
About Agile Defense, Inc.
Agile Defense is a systems integrator focused on providing performance driven IT services for federal agencies. Founded in 1998 on the principles of rapid response, customer focus, and innovation, Agile Defense delivers the mature processes of a large business and the agile responsiveness of a small business, to meet customer needs swiftly and effectively. Headquartered in Reston, Virginia, our staff of over 800 employees serve Government customers worldwide. Several of our customers include Army Research Labs (ARL), United States Southern Command (USSOUTHCOM), Defense Advanced Research Agency (DARPA) and Program Executive Office for Stimulation Training and Instrumentation (PEO-STRI).
Product Line Certifications
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Resale Territories
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AMS
United States
Partner Locations
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AMS
United States
Headquarters
Reston, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Government
- Telecom Media Technology
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)