Agile Defense, Inc.

Agile Defense, a ServiceNow Premier Partner, provides cleared and certified ServiceNow specialists for our federal customers.

About Agile Defense, Inc.

Agile Defense is a systems integrator focused on providing performance driven IT services for federal agencies. Founded in 1998 on the principles of rapid response, customer focus, and innovation, Agile Defense delivers the mature processes of a large business and the agile responsiveness of a small business, to meet customer needs swiftly and effectively. Headquartered in Reston, Virginia, our staff of over 800 employees serve Government customers worldwide. Several of our customers include Army Research Labs (ARL), United States Southern Command (USSOUTHCOM), Defense Advanced Research Agency (DARPA) and Program Executive Office for Stimulation Training and Instrumentation (PEO-STRI).

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1

Public Sector Designations

US Federal Socio-Economic Status

Other

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Government, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.