AGILE-TM

Building extraordinary solutions on ServiceNow

About AGILE-TM

AGILE-TM addresses the need to integrate efficiently tecnology in the enterprises internal processes, focusing it's activity in ServiceNow implementations but beneficting from being integrated in wider group with access to a huge pool of talent. AGILE-TM's team has extensive experience in many areas, namely; telecommunications, financial and banking, industry and information tecnology sectors. The team pursues a common goal of achieving the digital transformation of internal processes in customer companies and a total commitment to the success of their customers. AGILE-TM provides project management, process consulting, requirement development and analysis, platform licensing , development and solution implmentation, technical support, solution support and evolution.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Portugal

ServiceNow Resale Territories

  • EMEA

    Portugal

Partner Locations

  • EMEA

    Portugal

ServiceNow Assure

Headquarters

Lisboa, Grande Lisboa, Portugal

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.