A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About AGILE-TM
AGILE-TM addresses the need to integrate efficiently tecnology in the enterprises internal processes, focusing it's activity in ServiceNow implementations but beneficting from being integrated in wider group with access to a huge pool of talent. AGILE-TM's team has extensive experience in many areas, namely; telecommunications, financial and banking, industry and information tecnology sectors.
The team pursues a common goal of achieving the digital transformation of internal processes in customer companies and a total commitment to the success of their customers.
AGILE-TM provides project management, process consulting, requirement development and analysis, platform licensing , development and solution implmentation, technical support, solution support and evolution.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Field Service Management 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 2
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
Now Platform App Engine
- ServiceNow Certified Application Developer 7
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 2
- Certified Implementation Specialist – Project Portfolio Management 3
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Portugal
ServiceNow Resale Territories
-
EMEA
Portugal
Partner Locations
-
EMEA
Portugal
Headquarters
Lisboa, Grande Lisboa, Portugal
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)