AGM Infra Solutions Inc.

AGM is the ServiceNow Global Premier Partner, leading the most complex technology projects in the world. We leverage the innovative cloud capability

About AGM Infra Solutions Inc.

AGM Infra Solutions is ServiceNow Global Premier Partner headquartered in Dallas TX. We work with some of the world’s prestigious brands rediscovering our customers’ future while being our customer’s trusted advisor. We are a high-end consulting firm helping our customers maximize their efficiency with optimal spending leading to an exceptional customer experience. We do have operations in 4 countries - USA: Dallas TX & Chicago IL; Canada: East Brampton ON; UK: London & India: Bengaluru, Chennai & Hyderabad. AGM is a premier partner & a reseller for ADP, AWS, Dell, Google, Microsoft, ServiceNow & Salesforce!

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States


Plano, Texas, United States

  • Consulting & Implementation Premier
  • Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)