akquinet AG

As a leading provider of integrated solutions akquinet is offering a broad range of services.

About akquinet AG

As a leading provider of integrated solutions akquinet is offering a broad range of services to design, implement, operate and maintain complex IT solutions. On a day-to-day basis, our more than 920 employees are helping our customers to focus on their core business and to increase their competitive situation with our tangible project results. As an end-to-end service provider akquinet is offering a broad range of IT and IT-related services including Business Consulting. The ability to build custom solutions based on standard software such as Microsoft Dynamics and SAP and the ability to build applications and portals using bespoke development based on commercial and Open Source platforms enables us to fully support our customer's software and architecture preferences. With our Outsourcing division, we are helping our customers to focus on their core business by operating their business applications and solutions built by our project teams

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

ServiceNow Resale Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

Headquarters

Hamburg, Hamburg, Germany

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing

Target Company Size

101 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.