Align Financials, LLC

Align provides IT Financial Transparency solutions that help ServiceNow customers optimize IT spend.

About Align Financials, LLC

Align has been recognized by ServiceNow as one of the top Select partners delivering IT Financial workflows on the ServiceNow platform. Align leverages native ServiceNow functionality to help companies run IT as a Business. We demonstrate value in 3 main areas: 1) IT Budget & Forecasting 2) Procurement & Spend Optimization 3) Showback & Bill of IT Align's customers range from smaller IT shops to Global companies in multiple regions with multiple currencies. Our customers are able to demonstrate hard dollar savings by through the use of our ROI calculators.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Federal Way, Washington, United States

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.88 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.