AlmavivA - The Italian Innovation Company S.p.A.

AlmavivA integrates different cultures, intelligences and experiences.

About AlmavivA - The Italian Innovation Company S.p.A.

Synonymous with digital innovation and a leading Italian group in the Information & Communications Technology sector, it accompanies the country’s growth processes by rising to the challenge that enterprises must face in order to remain competitive in the digital age, innovating their business model, organization, corporate culture, and ICT. With a foundation of strong Made in Italy skills, AlmavivA has created a global network that operates with a major presence in Brazil as well as in the United States, Colombia, Tunisia, Romania, and Brussels, the nerve center of the EU.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Italy

ServiceNow Resale Territories

  • EMEA

    Italy

ServiceNow Service Provider Territories

  • EMEA

    Italy

Partner Locations

  • EMEA

    Italy

ServiceNow Assure

Headquarters

Rome, Rome, Italy

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Financial Services, Government, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.