ADP, Inc.

Companies of all sizes around the world rely on ADP. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

About ADP, Inc.

Serving 1 million clients in 140 countries, ADP has the experience and scale to support businesses of all sizes – from small business to global enterprise – across all industries. More than 80% of the Fortune 500 are clients. ADP is one of the largest global providers of HCM services in North America, Europe, Latin America and Pacific Rim. With an unparalleled view of the workforce, ADP's unique lens into the employee experience powers its innovative solutions, designed to meet changing workforce needs. With integrated technology platforms, data analytics and strategic guidance in all aspects of human capital management, ADP continues to shape the future of work. ADP pays over 40 million workers worldwide, and 1 in 6 workers in the U.S. Learn more at ADP.com

ServiceNow Designations & Awards

Build Partner

ServiceNow Expertise

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)

    1

Accreditations

  • Delivery Accreditation
    2

Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Suite Certification - HR Professional 1
IT Service Management
  • Suite Certification - ITSM Professional 2

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Roseland, New Jersey, United States

SERVICENOW PARTNER TYPE
  • Build Platform
Product Line Achievements
  • Certification
Industry
  • Education
  • Energy and Utilities
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
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A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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