AVASOFT Inc

AVASOFT is a ServiceNow Specialist Services Partner with expertise across the platform with competence in ITSM, SPM, CSM,ITOM, ITAM, HR, SecOps & GRC

About AVASOFT Inc

AVASOFT, a NextGen products and solutions company with 14+ years of industry excellence, aims at accelerating the digital transformation of enterprises. We enable enterprise digital transformation by maximizing the ROI of modern workplace platforms (M365, Salesforce, ServiceNow), migrating from legacy data platforms to modern data landscape (Snowflake, Synapse, Databricks) with streaming solutions (PowerBI, Tableau, Qlik), and adopting cloud-native & DevOps practices (AWS, Azure, Containerization, Micro-frontend architecture). With our proprietary software delivery process called “Vetri”, we build future-ready organizations with the vision of a data-driven and customer-centric business model. With a team of 1000+ members, AVASOFT unleashes the true potential of cutting-edge technologies to create maximum business impact. Headquartered in Blue Bell, Pennsylvania, and Plano, Texas for the US, Toronto for Canada, and Chennai for the Asia Pacific.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 9
  • Certified Implementation Specialist – Field Service Management 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 8
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 5
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 21
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 6
  • Certified Implementation Specialist – Project Portfolio Management 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Blue Bell, Pennsylvania, United States

ServiceNow Partner Type

Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.