base2

We are a professional services firm dedicated to helping our clients evolve their service management practice with digital workflows.

About base2

Base2 is a team of seasoned ServiceNow professionals with the expertise and experience to get the job done. We offer our clients an end-to-end service offering that provides the right guidance and delivery capability to strengthen operational resilience, control cost structures, and enhance the experience for both employees and customers. Currently, our core focus is to provide ITAM, ITSM, CMDB, CSM and Service Portal / Mobile Apps capability to large enterprise customers across North America.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

Headquarters

Toronto, Ontario, Canada

ServiceNow Partner Type

Services

Industry

Energy and Utilities, Financial Services, Retail and Hospitality, Telecom Media Technology, Transportation and Logistics

Target Company Size

5,001 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.