BDO Advisory (SA) Pty Ltd

Helping organisations leverage maximum value out of their ServiceNow investment while digitising the way they work.

About BDO Advisory (SA) Pty Ltd

Our world-class resources, focus on exceptional service, the quality of our team. These are just some of the reasons people choose to work with BDO. Talk to us and we’ll make it our business to know your reason and explain how we can help. We seek to understand your needs, deliver exceptional service and provide the results you expect. We do this through our: - Global network of offices across 167 countries and territories - Local knowledge backed by regional and national experience - Expertise across industries and specialisations - Quality staff and hands-on partners - Relationship driven culture - Responsiveness and focus on client service - Proven track record.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Adelaide, South Australia, Australia

ServiceNow Partner Type

Services

Customer Satisfaction Score

4.47 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.