Big House

We do service effortlessly. You can too.

About Big House

Big House assists organisations with their overall service management capability. From helping them set the strategy, through to the improvement of enterprise processes & technical expertise to extract the maximum value out of their technology investments. Making a service great requires simplification across the entire lifecycle of a service. In most organisations this entails challenging the status quo, offering alternative viewpoints & sometimes to just think that little bit differently. But most of all, we are about enabling our customer to be keep improving their services, long after we have left. Teaching them the skills that are required to continue making their services better, more effortless - enabling them to provide better service to their customers.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Melbourne, Victoria, Australia

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Telecom Media Technology

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.