Birlasoft Limited

Birlasoft provides digital and information technology consulting, services, solutions and products for organizations across industries, worldwide.

About Birlasoft Limited

Birlasoft combines the power of domain, enterprise and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion dollar diversified The CK Birla Group, Birlasoft with its 10,000 engineers, is committed to continuing our 158-year heritage of building sustainable communities. We strive to exceed the expectations of our customers by providing defect free products and value added service through innovative solution. We accomplish this objective by leveraging practices of CMMI DEV, CMMI SVC, ISO 9001, Lean, Six Sigma and ITIL.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 3
HR Service Delivery
  • Suite Certification - HR Professional 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    India

ServiceNow Resale Territories

  • APJ

    India

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

Noida, Uttar Pradesh, India

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.5 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.