Bright Consulting JSC

Bright is a dynamic global consultancy delivering real business value on the ServiceNow platform.

About Bright Consulting JSC

Bright is a dynamic IT and Business Management consultancy with a passion to help enterprises succeed in their Digitalization, Security and Business Analytics initiatives. Our purpose is to deliver true impact on enterprise digitalization initiatives beyond IT. We bring 15 years of experience with 500+ projects delivered to some of the largest companies across Europe. Our teams unite to achieve tangible improvements in complex and challenging enterprise environments. Our approach is based on a true partnership with companies and alignment to their business objectives. We provide end-to-end services for adopting and growing the ServiceNow platform with process transformation, efficient implementation and support. Bright excels in building solutions across ITSM, IT Operations, Customer Service, Business Analytics, Security, Business applications and more.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Suite Certification - CSM Professional 2
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 11
  • Suite Certification - ITSM Professional 10
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 7
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Camberley, Surrey, United Kingdom

ServiceNow Partner Type

Sales, Services, Technology

Industry

Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.67 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.