Brooke Institute Pty Ltd

Brooke is a 100% Australian-owned consulting firm that helps our customers achieve their digital transformation outcomes.

About Brooke Institute Pty Ltd

Brooke is a 100% Australian-owned consulting firm that helps our customers achieve their digital and service-led transformations outcomes. We have expertise in transformation and cloud solutions. We focus on the business-led measures of digital transformation success and our people are exceptional at designing great user experiences with meaningful results. Our design thinking approach focuses on partnering to review the challenges and think differently about digital workflows to maximise business success leveraging the best technology platforms in the world.

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Sydney, New South Wales, Australia

ServiceNow Partner Type

Services

Industry

Government

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.