Buchanan & Edwards, Inc.

Buchanan & Edwards (BE) is a national security focused, mid-sized, IT professional services firm with extensive federal government experience.

About Buchanan & Edwards, Inc.

Buchanan & Edwards (BE) is a national security focused, mid-sized, IT professional services firm with extensive federal government experience. Over 90% of our employees have a clearance; over 70% have a Top-Secret Clearance. We provide the agility and executive accessibility of a smaller firm with the infrastructure and quality processes of a larger organization. Our largest accounts are 1) Dept of State 2) FBI 3) CIA 4) USDA 5) USMC and 6) Library of Congress. We have certified and cleared ServiceNow SMEs that train on the platform as an Authorized Training Provider and Bronze Services Partner. We have a dedicated and marketed ServiceNow Practice with a Practice Manager exclusively focused on ServiceNow. For example, our Practice Manager is cleared and has the following education/certs: MBA, PMP, ITIL Expert, Lean IT, ServiceNow CSA, CIS-ITSM, CIS-PPM, & Certified Instructor for PPM, ITSM, & SN Fundamentals.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Arlington, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.