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Business Solutions and Technologies, LLC

We are seasoned IT professionals, who focus on providing thoughtful, well-designed, value-driven solutions for our customers.

About Business Solutions and Technologies, LLC

Our experts have been driving Digital Transformation on the ServiceNow Platform since 2009. Our experience includes over 60 implementations in industries ranging from Aerospace and Banking to Data Centers and Healthcare. We will facilitate your organization's digital transformation, using a collaborative approach to plan, design, develop, deploy, and support your immediate and long-term objectives. As a Veteran-owned small business, based out of Charleston, West Virginia, we are ServiceNow Authorized Training Partners. We teach public and NextGen courses, develop custom training materials, and can deliver intact training for your organization. We look forward to building a strong working relationship with your team. Reach out to see how BizSolutions.Tech can partner with you to achieve your business goals.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner

Accreditations

  • Sales Accreditation
    5
  • Delivery Accreditation
    6

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Public Sector Designations

US Federal Socio-Economic Status

Veteran-Owned Small Business (VSOB)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Partner Website
Headquarters

Charleston, West Virginia, United States

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
Product Line Achievements
  • Accreditation
  • Certification
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Telecom Media Technology
Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.