CareAR extends the value of CSM, FSM, and ITSM applications with an advanced integrated AR collaboration platform with remote visual support.


CareAR, a Xerox Company, provides an Augmented Reality (AR) collaboration platform that extends the value of ServiceNow by providing remote visual support to service management teams, greatly enhancing the experience of customers, employees, and field staff. Integrated with ServiceNow's CSM, FSM, and ITSM applications for easy workflow: Faster Time to Resolution, Higher First Time Fix Rates, Deflect Costly Dispatches, Knowledge Transfer, Elevate Customer Experience, and Lower your carbon footprint. Service management teams using CareAR with ServiceNow are enabled in real-time to virtually see the situation and visually guide users to resolution using our augmented reality suite of tools on their smartphone, tablet, wearable device, or desktop computer, as if they were physically there. The Results? Faster, more effective problem resolution, reduced downtime, substantial travel and transport cost savings, and improved customer satisfaction.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

Partner Locations

  • AMS

    United States


Austin, Texas, United States

ServiceNow Partner Type


ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.