A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About CARE AR LLC
CareAR, a Xerox Company, provides an Augmented Reality (AR) collaboration platform that extends the value of ServiceNow by providing remote visual support to service management teams, greatly enhancing the experience of customers, employees, and field staff. Integrated with ServiceNow's CSM, FSM, and ITSM applications for easy workflow: Faster Time to Resolution, Higher First Time Fix Rates, Deflect Costly Dispatches, Knowledge Transfer, Elevate Customer Experience, and Lower your carbon footprint.
Service management teams using CareAR with ServiceNow are enabled in real-time to virtually see the situation and visually guide users to resolution using our augmented reality suite of tools on their smartphone, tablet, wearable device, or desktop computer, as if they were physically there. The Results? Faster, more effective problem resolution, reduced downtime, substantial travel and transport cost savings, and improved customer satisfaction.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Country and Region Coverage
Partner Locations
-
AMS
United States
Headquarters
Austin, Texas, United States
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)